FAQ's

Shopping FAQs

Can I cancel my order?
Yes, except for SPECIAL ORDERS.If the cancellation happens prior to our shipping there will be no charge. If the order has already been sent, then you can return it within 30 days for a complete CREDIT less the shipping fees. This credit will be applied to another purchase. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

Special orders are not returnable. What happens if the item I ordered is not available?
An order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and for that, we apologize. The order will be cancelled for a full refund. We constantly update our computer system with new information. On rare occasions, new circumstances may come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Orders shipped from New Hampshire require NO state sales tax. Back to Top

Shipping FAQs